Age and gender user differences of a touch-screen kiosk: a study of kiosk transaction log files

Paul Huntington, Peter Williams, David Nicholas


More and more health information is provided to the consumer in a digital form but research on who actually accesses and uses this information is unclear. This research identifies age and gender user differences of a touch-screen health kiosk. In a departure from previous research, extensive use is made of electronically recorded user transaction files. In all 1378 user sessions covering 17 039 page views were analysed for this study. This research forms part of a research project funded by the Department of Health.
Men accounted for about 53% of use but this hides an important gender difference: additionally women under 15 are significant under-users of such facilities. Qualitative research is needed to clarify the relationship. Further, it was found that those aged over 75 were not making use of kiosk content pages when compared to other age groups.


age; gender; user differences

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