Developing an Electronic Social Care Record: a tale from the Tyne

Rob Wilson, Sarah Walsh, Roger Vaughan

Abstract


This paper reports on the development process of an Electronic Social Care Record (ESCR), which used an adapted approach to Participatory Design (PD). PD is an established range of methodologies and principles for involving users in the design and implementation of systems or products. University researchers worked as part of a wider team including corporate social service stakeholders, a multidisciplinary children's social service team, and a technology provider, to develop a system that supports the integration of information of various teams/disciplines which need to work together to intervene with children who are in need. Using action research and ethnographic techniques, the researchers sought to understand and address the challenges faced by the various stakeholders when designing a system to deliver an ESCR.

Keywords


electronic records; ESCRs; information sharing

Full Text:

PDF


DOI: http://dx.doi.org/10.14236/jhi.v15i4.664

Refbacks

  • There are currently no refbacks.


This is an open access journal, which means that all content is freely available without charge to the user or their institution. Users are allowed to read, download, copy, distribute, print, search, or link to the full texts of the articles in this journal starting from Volume 21 without asking prior permission from the publisher or the author. This is in accordance with the BOAI definition of open accessFor permission regarding papers published in previous volumes, please contact us.

Privacy statement: The names and email addresses entered in this journal site will be used exclusively for the stated purposes of this journal and will not be made available for any other purpose or to any other party.

Online ISSN 2058-4563 - Print ISSN 2058-4555. Published by BCS, The Chartered Institute for IT