Early experience of the use of short message service (SMS) technology in routine clinical care

Ron Neville, Chris Reed, Brian Boswell, Paul Sergeant, Tricia Sullivan, Frank Sullivan

Abstract


Objective To conduct a technical appraisal and qualitative interviews with short message service (SMS - mobile phone text message) users in mainstream health care.
Design Observation of service usage followed by in-depth semi-structured interviews.
Setting A National Health Service (NHS) general practice in Scotland.
Participants One hundred and eighty patients registered.
Main outcome measures Service utilisation and patients' views.
Results It was technically feasible to open up access to mainstream NHS general practice services using SMS for appointment booking, repeat prescription ordering, clinical enquiries and remote access to the core clinical summary.
Conclusion Patients were able to use SMS services responsibly and found automation of prescription ordering particularly useful. Service utilisation was modest and did not adversely impact on the workload of general practitioners (GPs) or their staff.

Keywords


general practice; mobile phone; short message service

Full Text:

PDF


DOI: http://dx.doi.org/10.14236/jhi.v16i3.695

Refbacks

  • There are currently no refbacks.


This is an open access journal, which means that all content is freely available without charge to the user or their institution. Users are allowed to read, download, copy, distribute, print, search, or link to the full texts of the articles in this journal starting from Volume 21 without asking prior permission from the publisher or the author. This is in accordance with the BOAI definition of open accessFor permission regarding papers published in previous volumes, please contact us.

Privacy statement: The names and email addresses entered in this journal site will be used exclusively for the stated purposes of this journal and will not be made available for any other purpose or to any other party.

Online ISSN 2058-4563 - Print ISSN 2058-4555. Published by BCS, The Chartered Institute for IT